Privacy Policy

At Cleanpuffsco, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share your information when you visit or make a purchase from our website, www.cleanpuffs.com ("the Site").

Information We Collect

Personal Information: When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (such as credit card numbers), email address, and phone number. This is referred to as "Order Information."

Device Information: As you browse the Site, we automatically collect information about your device, including details about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, we gather information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. This is referred to as "Device Information."

Methods of Collection:

Cookies: Data files placed on your device or computer that often include an anonymous unique identifier. For more information about cookies and how to disable them, visit www.allaboutcookies.org.
Log Files: Track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Web Beacons, Tags, and Pixels: Electronic files used to record information about how you browse the Site.

How We Use Your Information

We use the Order Information to:

Process and fulfill your orders, including managing payment information, arranging shipping, and providing invoices and order confirmations.
Communicate with you regarding your order or inquiries.
Screen orders for potential risk or fraud.
Provide you with information or advertising related to our products or services, in line with your preferences.

We use the Device Information to:

Improve and optimize our Site by analyzing how customers browse and interact with it.
Assess the success of our marketing and advertising campaigns.
Screen for potential risk and fraud (particularly your IP address).

Sharing Your Information

We share your Personal Information with third parties to help us use your Personal Information as described above. For example:

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here.
We use Google Analytics to understand how our customers use the Site. You can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here.

We may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful requests for information we receive, or to protect our rights.

Behavioral Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (NAI) educational page.

You can opt-out of targeted advertising by:

Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://adssettings.google.com/authenticated
Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information to fulfill contracts we might have with you (for example, if you make an order through the Site) or otherwise to pursue our legitimate business interests listed above. Please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at hello@cleanpuffs.com.