Refund Policy

Thank you for choosing Cleanpuffs! We’re confident you’ll love your purchase, but if for any reason you’re unhappy, we’re here to help. Please review our Refund and Return Policy below:

Returns, Refunds, and Exchanges Terms & Guidelines

Returns for refunds or exchanges are accepted within 30 days of your purchase date.
Items must be in their original packaging to qualify for a return.
Proof of purchase (e.g., receipt or order confirmation) is required to process your return.
Customers are responsible for return shipping costs.
Shipping and handling fees are non-refundable and will be deducted from the refund amount.

How to Request a Return or Exchange

Email us at hello@cleanpuffs.com with:
- Your order details
- Photos of the product(s)
- A brief explanation of your return request
Once approved, follow the instructions provided to ship your return.
We recommend using a trackable, insured service to ensure the safe return of your package.

Damaged or Missing Items

If your items arrive damaged or incomplete, contact us within 72 hours of delivery with:

Your order number
Photos or videos clearly showing the damage

We’ll work with you to resolve the issue and may require damaged items to be returned.

Non-Returnable Items

The following items are not eligible for returns:

Gift cards
Sale or discounted items
Opened or used products

Processing Your Refund

Once your return is received and inspected, we’ll process your refund within 10-14 business days.
Refunds will be issued in your original payment method and currency. Please allow an additional 7-10 business days for the refund to appear on your statement.

Important Notes

Cleanpuffs reserves the right to refuse returns, refunds, or exchanges that do not meet our policy criteria.
A restocking fee may apply, up to $3.00 per item or 20% of the product’s MSRP.

If you’re ready to start your return, please contact us at hello@cleanpuffs.com, and we’ll guide you through the process. Thank you for choosing Cleanpuffs!