Shipping Policy

At Cleanpuffsco, we are committed to ensuring your order is processed and delivered efficiently. Please review the following details about our shipping practices:

Order Processing Time

Orders are processed within 1-2 business days after payment is confirmed.
Orders placed on weekends or holidays will be processed on the next business day.

Shipping Locations

Cleanpuffs currently ships to customers within Canada and the United States.
We do not currently ship to PO boxes or internationally beyond these regions.

Shipping Methods and Delivery Times

Shipping options and estimated delivery times are provided at checkout.
Typical delivery times are as follows:
- Within Canada: 2–7 business days
- To the United States: 4–10 business days

Please note that delivery times may vary depending on your location and external factors, such as carrier delays or customs processing.

Shipping Costs

Shipping costs are calculated at checkout based on your location, the shipping method selected, and the weight of your order.
Orders over a certain threshold may qualify for free shipping (check promotional offers for eligibility).

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with tracking information.
Use the tracking link provided to monitor your shipment’s progress.

Lost, Stolen, or Delayed Packages

Cleanpuffs is not responsible for packages that are lost, stolen, or delayed due to issues with the shipping carrier.
If your package is delayed or missing, please contact the shipping carrier directly using the tracking information provided. If you need additional assistance, reach out to us at hello@cleanpuffs.com.

Incorrect or Incomplete Addresses

Please ensure your shipping address is accurate when placing an order.
Cleanpuffs is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Reshipping fees may apply if the package is returned to us.

Customs and Duties (For U.S. Orders)

For orders shipped to the United States, customs duties and taxes may apply and are the responsibility of the customer.
Cleanpuffs is not responsible for delays caused by customs processing.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact us within 72 hours of delivery at hello@cleanpuffs.com with your order number and photos of the issue.
We will work with you to resolve the problem promptly.

Changes to Our Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Changes will take effect immediately upon being posted on this page.

If you have any questions or need further assistance, please contact us at hello@cleanpuffs.com.