Terms of Service

Overview

This website is operated by Cleanpuffsco. Throughout the site, the terms “we,” “us,” and “our” refer to Cleanpuffs. By accessing or using our site and/or purchasing something from us, you agree to be bound by the following Terms of Service, including those additional policies referenced herein. These Terms of Service apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and contributors of content.


Eligibility

By accessing or using this site, you represent that you are at least 19 years of age or the legal age of majority in your jurisdiction. Cleanpuffs products are not intended for individuals under the age of 19. You agree to use our products solely for personal purposes and not for resale without explicit permission.


Products and Services

Cleanpuffs offers plant-powered aromatherapy diffusers designed to support wellness. Our products:

  • Are not intended to diagnose, treat, cure, or prevent any disease.
  • Are not a substitute for professional medical advice or treatment.
  • Must be used as directed. Improper use is not the responsibility of Cleanpuffs.

We reserve the right to modify or discontinue products or pricing without prior notice. All product descriptions are subject to change at any time, and we do not guarantee that product information on this site is free of errors.


Orders and Payments

By placing an order, you agree to provide accurate and complete information. All orders are subject to acceptance by Cleanpuffs, and we reserve the right to refuse or cancel orders at our discretion. Taxes, duties, and shipping fees will be calculated at checkout and are non-refundable. If your payment method is declined or invalid, we may cancel your order without notice.


Refunds, Returns, and Exchanges

Refunds, returns, and exchanges are subject to our Refund Policy, available here. Returns must meet the following criteria:

  • Products must be unused, unopened, and in their original packaging.
  • Return requests must be initiated within 30 days of purchase.
  • Customers are responsible for return shipping costs.

Shipping

Shipping times, costs, and delivery estimates are outlined in our Shipping FAQ, available here. Orders are processed within 1-2 business days. Cleanpuffs is not responsible for delays caused by shipping carriers or customs.


User-Generated Content

By submitting reviews, comments, or other content to our site, you grant Cleanpuffs a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, and display such content in connection with our business. Cleanpuffs reserves the right to remove content that violates these Terms.


Intellectual Property Rights

All content on this website, including but not limited to text, images, graphics, and logos, is the exclusive property of Cleanpuffs and is protected by international copyright laws. Unauthorized use of any materials from this site is strictly prohibited.


Third-Party Links

Our site may contain links to third-party websites. These links are provided for convenience only. Cleanpuffs does not endorse or assume responsibility for the content, practices, or privacy policies of any third-party sites.


Prohibited Uses

You agree not to use our site or products for:

  • Any unlawful purpose.
  • Reselling or redistributing our products without explicit permission.
  • Misuse or improper use of our products.
  • Violating any local, provincial, state, or international laws.

We reserve the right to terminate access to our services for violations of these Terms.


Disclaimer of Warranties

Cleanpuffs products and services are provided "as is" and "as available," without warranties of any kind, express or implied. This includes but is not limited to implied warranties of merchantability or fitness for a particular purpose. We do not guarantee uninterrupted or error-free service.


Limitation of Liability

To the fullest extent permitted by law, Cleanpuffs is not liable for:

  • Indirect, incidental, punitive, or consequential damages.
  • Improper use of our products.
  • Delays or interruptions in service caused by third parties.

Our liability is limited to the cost of the product purchased.


Indemnification

You agree to indemnify and hold Cleanpuffs harmless from any claims, damages, or expenses arising from your use of our products or breach of these Terms.


Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect.


Termination

We reserve the right to terminate access to our services at any time for violations of these Terms, without prior notice.


Governing Law

These Terms of Service and any disputes arising out of your use of our site or products are governed by the laws of Ontario, Canada.


Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting to the site. Continued use of the site constitutes acceptance of the updated Terms.


Contact Information

For questions regarding these Terms of Service, please contact us at hello@cleanpuffs.com.

Disclaimer

At Cleanpuffs, we’re dedicated to creating wellness products designed for individuals seeking healthier alternatives. While we take pride in our plant-powered diffusers, everyone’s experience may differ based on individual sensitivities. By using our products, you acknowledge and accept full responsibility for any potential adverse effects. If you have concerns, we strongly recommend consulting with a healthcare professional before use.

The information provided on this website, Cleanpuffs’ social media channels, and any statements made about our products have not been reviewed or approved by Health Canada or the FDA. Cleanpuffs diffusers are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition. Always consult with your doctor or healthcare provider before using any wellness product, especially if you are taking medications or have a pre-existing condition.

Warnings:

  • Keep out of reach of children.
  • Cleanpuffs products are intended for individuals 19 years of age or older.
  • Do not use if you are pregnant, nursing, trying to conceive, taking medications, or have any underlying health conditions.
  • Stop use immediately and seek medical advice if you experience difficulty breathing, an allergic reaction, or any other adverse effects.
  • Products are intended for occasional use only and should not be overused or altered.

Cleanpuffs diffusers are 100% free from nicotine and tobacco but are not recommended for anyone under the legal smoking age. Misuse of the product or failure to follow these guidelines is not the responsibility of Cleanpuffsco.

These statements have not been evaluated by the FDA or Health Canada. Cleanpuffs products are not intended to diagnose, treat, cure, or prevent any medical condition. Individual results may vary.

IMPORTANT NOTICE:
By purchasing or using our products and website, you agree that you have read and accepted our Terms of Service, Disclaimer, Age Policy, Return/Refund Policy, and Privacy Policy. These policies are linked throughout our site and are available for review before checkout.

Manufacturing Information:
Cleanpuffs products are proudly designed for wellness and manufactured in China under strict quality standards.